WHY BOOK WITH BIGGESTLEAF TRAVEL

By choosing Biggestleaf Travel, you are not only selecting a company that is passionate about creating extraordinary safari experiences, but you are also choosing a travel agency that prioritises your peace of mind and satisfaction.

Here’s why you should book with us:

  • We’ve been delighting clients with memorable safaris for over a decade
  • Based on our first-hand knowledge of each destination, we expertly tailor African travel experiences to cater to your specific needs.
  • Our travel consultants undergo annual educational trips, allowing them to stay updated with the latest information and insights about each location, ensuring that our recommendations are based on recent and relevant knowledge.
  • We offer the most competitive and flexible rates.
  • There are no additional charges for our services as we operate on a supplier-based payment model, ensuring that our fees are covered by our suppliers rather than by our clients.

  • Even amidst the highly challenging circumstances posed by the Covid pandemic, we have maintained a flawless track record of providing 100% refunds, demonstrating our unwavering commitment to customer satisfaction.

  • We have partnered with SATIB who offer specialised travel insurance designed to address the unique aspects of African travel. Read more about this here.

  • We pride ourselves on swift response and turnaround times.

  • We are registered with reputable industry associations: ASATA, ATTA and SATSA.

  • We are comprehensively insured with SATIB Insurance, an international brokerage founded in 1990 that specialises in the travel industry.

Why it is important that we are registered with ASATA, ATTA and SATSA

At Biggestleaf Travel, we understand the importance of trust and assurance. That’s why we are proud to be registered members of ASATA (Association of Southern African Travel Agents), ATTA (African Travel and Tourism Association) and SATSA (Southern Africa Tourism Services Association).

Being registered with ASATA, ATTA and SATSA holds great significance for our clients, as it provides several key assurances.

Firstly, ASATA is a highly reputable association that ensures its members adhere to strict professional standards and ethical practices. As an ASATA-registered travel agency, we are committed to:

  • delivering exceptional service
  • providing accurate information, and
  • acting with integrity at all times

As a member of ATTA we are committed to:

  • adhering to industry standards and best practices, and
  • promoting responsible travel, ensuring clients’ trips have a positive impact on local communities and environments

Similarly, SATSA is a well-respected industry association that promotes:

  • quality
  • reliability, and
  • ethical conduct in the tourism sector

By being a SATSA member, we undergo a rigorous screening process, including financial vetting, legal compliance checks, and industry references. This thorough evaluation gives our clients confidence in our financial stability and commitment to delivering high-quality services.

Click to View PDF Certificate

Click to View PDF Certificate

As registered members of ASATA, ATTA and SATSA, we offer our clients numerous benefits:

  • Assurance that we are a legitimate and trustworthy travel agency, operating in compliance with industry regulations.

  • An added layer of protection. ASATA and SATSA have dispute resolution mechanisms in place to assist clients in case of any disputes or grievances. This means that our clients have access to recourse should they encounter any challenges during their travel experience.

  • Peace of mind knowing that their travel arrangements are being handled by professionals who adhere to the highest standards of service and ethics.

  • Our ASATA, ATTA and SATSA memberships demonstrate our commitment to professionalism, reliability, and customer-focused service, ensuring that your safari journey is seamless and unforgettable.

What is covered by our SATIB Insurance

  • Our professional indemnity insurance safeguards you against any mistakes or oversights in your bookings, ensuring that your holiday remains intact. To date, we have maintained a spotless claims record!
  • The SATIB 24 Crisis Call service offers insurance protection for all our clients, offering immediate assistance in case of emergencies and facilitating evacuation following an accident.
  • Our passenger liability coverage extends to all clients utilising our specialised transfer division, providing financial protection in the event of any unforeseen incidents.

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